Frequently Asked Questions
Discover everything you need to know about the Monique Lhuillier shopping experience, from bridal consultations to shipping and returns.
How do I determine my size for Monique Lhuillier Ready-to-Wear?
Our designs generally follow standard US sizing. We recommend consulting our detailed Size Guide located on each product page. For more precise measurements or styling advice, please contact our concierge team.
What is the shipping policy for domestic and international orders?
We offer complimentary standard shipping on all domestic orders within the United States. International shipping rates and duties are calculated at checkout. Please note that signature confirmation is required for all high-value deliveries.
Can I book a bridal appointment online?
Yes, you can schedule a private consultation at our flagship boutiques in New York, Los Angeles, or South Coast Plaza through our 'Appointments' page. For international clients, we also offer virtual styling sessions.
What is your return policy for online purchases?
Items in their original, unworn condition with all tags attached may be returned within 14 days of delivery. Please note that evening gowns and bridal pieces are subject to a rigorous inspection process. Final sale items are not eligible for return.
Are alterations included with my purchase?
Alterations are not included for online Ready-to-Wear purchases. However, for bridal and evening wear purchased in-store at our flagship boutiques, expert tailoring services are available for an additional fee.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can also monitor your order status by logging into your account on our website.